Effective Date: 1 September 2026

These Terms and Conditions ("Terms") govern access to and use of the SaavnCab website, mobile application, telephone booking services and related technology services ("Platform").

By accessing, registering with, or using the Platform, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree with these Terms, you must not use the Platform.

1. About SaavnCab

1.1 SaavnCab is a technology platform that facilitates transportation bookings between customers ("Users/Riders") and independent transport service providers ("Partner/Drivers").

1.2 SaavnCab may facilitate booking, communication, payment processing, trip tracking, customer support and other technology-enabled services.

1.3 Unless expressly stated otherwise and subject to applicable law, SaavnCab does not itself own or operate the vehicle used for a particular booking and does not directly employ the Partner/Driver providing the transportation service.

1.4 Transportation services are provided by the applicable Partner/Driver in accordance with applicable motor vehicle, permit, insurance, safety and other laws.

2. Eligibility and User Account

2.1 Users must be at least 18 years of age to independently register and book a ride.

2.2 Users must provide accurate, complete and current information during registration and booking.

2.3 Users are responsible for maintaining the confidentiality of their account credentials and for activities carried out through their account.

2.4 SaavnCab may suspend or restrict an account where information is materially inaccurate, fraudulent, abusive or otherwise violates applicable law or these Terms.

3. Booking and Trip Services

3.1 A booking request does not necessarily constitute confirmation until the Platform confirms the booking and, where applicable, assigns a Partner/Driver and vehicle.

3.2 Vehicle type, driver details, estimated fare, pickup information and other booking details may be displayed through the Platform or communicated to the User.

3.3 Actual trip duration may vary due to traffic, weather, road conditions, government restrictions, route conditions, emergencies or other circumstances outside reasonable control.

3.4 Users must provide correct pickup and destination information and must remain reasonably reachable through the contact details provided for the booking.

4. Pickup and Reporting Time

4.1 Pickup grace periods may differ according to the type of booking:

• Local Trip: 15 minutes
• One-Way Trip: 15 minutes
• Round Trip: 30 minutes
• Airport Pickup/Drop: 30 minutes
• Intercity/Outstation: 45 minutes

4.2 The applicable grace period begins from the scheduled pickup/reporting time or the actual reporting time of the vehicle, as applicable and as recorded by the Platform.

4.3 Waiting charges, cancellation charges or no-show consequences, if applicable, shall be disclosed or calculated in accordance with the booking terms and applicable law.

4.4 The above grace periods do not override any mandatory requirement imposed by applicable Central or State transport laws, airport rules, railway rules or other competent authorities.

5. User Safety and Conduct

5.1 Users and passengers must comply with applicable traffic and safety laws.

5.2 Seat belts must be used where required by law.

5.3 Users must not physically or verbally abuse, threaten, harass or intimidate a Partner/Driver.

5.4 Smoking or use of prohibited substances in a vehicle is prohibited.

5.5 Users must not carry illegal, hazardous or dangerous materials in the vehicle.

5.6 Users must not intentionally damage, misuse or interfere with the vehicle or safety equipment.

5.7 SaavnCab may take appropriate action against accounts involved in fraud, abuse, harassment, threats, unsafe conduct or unlawful activity.

6. Fares, Taxes and Additional Charges

6.1 The fare applicable to a booking may depend on the vehicle category, route, distance, duration, applicable government-approved/base fare, tolls, parking charges, taxes and other legally permissible charges.

6.2 The fare displayed or communicated at booking shall be subject to the applicable booking conditions and applicable law.

6.3 Any applicable toll, parking fee, permit fee, state tax, entry fee or other statutory charge may be payable in addition to the base fare where disclosed or legally applicable.

6.4 Dynamic or demand-based pricing, where legally permitted, shall remain subject to applicable Central and State regulations and any prescribed limits.

6.5 SaavnCab shall not impose charges that are prohibited by applicable law.

7. Payments

7.1 Payments may be made through payment methods made available or authorised by SaavnCab.

7.2 Where cash payment is expressly permitted, the User shall pay the amount stated in the applicable booking/invoice or otherwise communicated by SaavnCab.

7.3 Users should not make unofficial payments to a Partner/Driver that are not reflected in the applicable booking or invoice.

7.4 SaavnCab is not responsible for unofficial payments made outside the authorised booking/payment process.

8. Cancellation and Refunds

8.1 Cancellation and refund matters are governed by the SaavnCab Cancellation and Refund Policy applicable to the booking.

8.2 Where applicable law prescribes a cancellation fee, maximum charge, refund entitlement or other consumer protection requirement, that requirement shall prevail over any inconsistent provision of these Terms.

9. Third-Party Service Providers

9.1 Partner/Drivers are independent service providers unless otherwise expressly stated by SaavnCab.

9.2 SaavnCab may use third-party payment processors, cloud service providers, mapping providers, communication providers and other technology/service providers to operate the Platform.

9.3 Users may be required to comply with reasonable terms applicable to such third-party services.

10. Safety, Emergencies and Law Enforcement

10.1 SaavnCab may assist Users, Drivers and emergency contacts in the event of an accident, safety incident or other emergency.

10.2 Where legally permitted or required, SaavnCab may share relevant trip, location or account information with emergency services, law enforcement authorities or other competent authorities.

11. Personal Belongings

11.1 Users are responsible for their personal belongings.

11.2 SaavnCab may reasonably assist in communicating with the Partner/Driver regarding lost property, but does not guarantee recovery.

12. Intellectual Property

12.1 The SaavnCab name, trademarks, logos, software, interface, content, design and technology are protected by applicable intellectual property laws.

12.2 Users may not copy, reproduce, modify, distribute, reverse engineer, sell or commercially exploit any part of the Platform without prior written permission, except where permitted by law.

13. Suspension and Termination

13.1 SaavnCab may suspend, restrict or terminate Platform access for fraud, misuse, unlawful conduct, safety violations, repeated abuse, payment-related misconduct or material breach of these Terms.

13.2 Where reasonably practicable, SaavnCab may provide notice or an opportunity to address the issue, except where immediate action is reasonably necessary for safety, security, fraud prevention or legal compliance.

14. Force Majeure

SaavnCab shall not be responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, floods, severe weather, strikes, riots, road closures, government restrictions, public emergencies, technical infrastructure failures or other force majeure events, subject to applicable law.

15. Limitation of Liability

15.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

15.2 Subject to applicable law, SaavnCab shall not be liable for indirect, incidental or consequential losses arising solely from circumstances outside its reasonable control.

15.3 Nothing in these Terms removes any statutory consumer rights or remedies available to a User under applicable law.

16. Changes to These Terms

SaavnCab may update these Terms from time to time to reflect changes in services, technology or applicable law.

Material changes may be communicated through the Platform or other appropriate means.

17. Governing Law and Dispute Resolution

17.1 These Terms shall be governed by the laws applicable in India.

17.2 Disputes shall first be addressed through SaavnCab's customer support/grievance mechanism.

17.3 Nothing in these Terms prevents a consumer from exercising any statutory right to approach a competent consumer forum, court, authority or other legally available dispute-resolution mechanism.

17.4 Any jurisdiction clause shall be subject to applicable law and the jurisdiction of competent courts/authorities.

18. Contact Details