Partner and Driver Service Agreement

Effective Date: 1 September 2026

This Partner and Driver Service Agreement ("Agreement") governs the relationship between SaavnCab and an independent Partner/Driver ("Partner" or "Driver") who uses the SaavnCab Platform to receive or provide transportation services.

By registering with SaavnCab, accepting a trip request or continuing to use the Platform, the Partner acknowledges and agrees to this Agreement, subject to applicable law and any applicable State transport requirements.

1. Nature of Relationship

1.1 SaavnCab operates a technology platform that facilitates transportation bookings between Users and Partner/Drivers.

1.2 Subject to applicable law, the Partner/Driver is an independent service provider and not an employee of SaavnCab.

1.3 Nothing in this Agreement shall be interpreted as creating an employer-employee relationship, partnership, joint venture or agency relationship except to the extent expressly required by applicable law.

1.4 The Partner may use other lawful platforms or provide services independently, subject to applicable law and contractual obligations.

2. Partner Eligibility

The Partner must:

• Meet the applicable minimum age and legal requirements.
• Hold a valid driving licence appropriate for the vehicle.
• Hold all permits and authorisations required for the relevant transportation service.
• Maintain a valid bank account where required.
• Provide accurate identity and address information.
• Satisfy applicable background, verification, medical and other onboarding requirements.
• Comply with all applicable Central and State transport laws.

3. Required Driver Documentation

Depending on the vehicle and service category, the Partner may be required to provide and maintain:

• Valid driving licence
• Identity and address proof
• Driver photograph
• Verified bank account details
• Emergency contact details
• Vehicle Registration Certificate
• Valid commercial/transport permit where required
• Certificate of Fitness where applicable
• Valid third-party motor vehicle insurance
• Valid Pollution Under Control certificate
• Applicable tax/GST information
• Other documents required by law or the competent transport authority

SaavnCab may suspend onboarding or access where required documentation is missing, expired, invalid or cannot be verified.

4. Background and Fitness Requirements

4.1 SaavnCab may conduct or arrange verification of the Partner's identity, driving licence, character and antecedents, subject to applicable law.

4.2 Where required by applicable aggregator regulations, the Partner shall undergo police verification, medical/eye examination, psychological assessment and other prescribed checks.

4.3 The Partner must promptly disclose any event that legally affects eligibility to provide transport services through the Platform.

5. Driver Training

5.1 The Partner shall complete induction and refresher training required by SaavnCab or the competent authority.

5.2 Training may include:

• Road and passenger safety
• Defensive driving
• First aid/emergency response
• Gender sensitivity
• Accessibility and Divyangjan sensitivity
• Customer service
• Anti-discrimination requirements
• Platform procedures
• Applicable legal requirements

5.3 Failure to complete mandatory training may result in temporary suspension until compliance is completed.

6. Vehicle Requirements

The Partner shall ensure that the vehicle used for SaavnCab services:

• Is legally registered.
• Has the required transport/commercial permit.
• Has a valid fitness certificate where applicable.
• Has valid third-party insurance.
• Has a valid Pollution Under Control certificate.
• Is roadworthy and mechanically safe.
• Has legally required safety equipment.
• Is reasonably clean and maintained.
• Complies with applicable emission, safety and vehicle standards.

7. Driver Conduct

The Partner must:

7.1 Drive safely and comply with traffic laws.

7.2 Treat passengers respectfully and professionally.

7.3 Not discriminate against passengers on unlawful grounds.

7.4 Not engage in harassment, threats, violence or abusive behaviour.

7.5 Not drive under the influence of alcohol, drugs or prohibited substances.

7.6 Not smoke or engage in prohibited conduct while providing service.

7.7 Not permit unauthorised passengers or make unauthorised stops where prohibited by the booking or law.

7.8 Not manipulate GPS, trip records, fare information or Platform data.

7.9 Not request passengers to cancel a booking solely to avoid Platform or regulatory cancellation requirements.

8. Acceptance and Cancellation of Trips

8.1 Partners may accept or decline trip requests subject to applicable Platform rules and law.

8.2 Once a Partner accepts a trip, the Partner should make reasonable efforts to complete it.

8.3 A Partner may cancel an accepted trip for a valid reason recognised under applicable law or SaavnCab's published cancellation rules.

8.4 Where a statutory cancellation penalty applies, SaavnCab shall apply the legally prescribed mechanism and limits.

8.5 SaavnCab shall not impose an arbitrary penalty that conflicts with applicable law.

9. Pickup and Passenger Service

9.1 The Partner shall proceed to the correct pickup location using the information provided through the Platform.

9.2 The Partner should make reasonable attempts to contact the passenger where the passenger is not immediately available.

9.3 Waiting time and passenger no-show handling shall follow the applicable booking terms and law.

9.4 The Partner shall not demand unauthorised additional charges from a passenger.

10. Fares and Payments

10.1 Fare calculation shall be subject to applicable Central and State transport regulations and the booking terms.

10.2 Where applicable regulations prescribe fare limits, dynamic pricing limits or minimum fares, SaavnCab and the Partner shall comply with those requirements.

10.3 Partner payments shall be calculated and settled according to the applicable Partner agreement, Platform records and applicable law.

10.4 Where mandatory law prescribes a minimum driver share, SaavnCab shall comply with that requirement.

10.5 Deductions, adjustments or penalties shall only be made where contractually agreed, properly disclosed and legally permissible.

11. Passenger Safety and Insurance

11.1 SaavnCab shall comply with applicable passenger insurance requirements.

11.2 The Partner must maintain all vehicle insurance and other coverage required by law.

11.3 Where applicable regulations require insurance or welfare benefits for onboarded drivers, SaavnCab shall comply with such requirements to the extent applicable to its operations.

11.4 The Partner must immediately report accidents, serious safety incidents or other material incidents involving a SaavnCab trip.

12. Multiple Aggregator Participation

Subject to applicable law and contractual obligations, SaavnCab shall not prohibit a Partner from lawfully operating with other aggregators.

The Partner must not use one platform to misrepresent, manipulate or interfere with another booking.

13. Technology and Trip Data

13.1 The Partner shall use the Platform only for legitimate transportation services.

13.2 The Partner must not manipulate GPS, location, trip status, fare records, ratings or other Platform data.

13.3 Trip and operational information may be recorded and retained by SaavnCab for service, safety, dispute resolution, fraud prevention, accounting and legal compliance purposes.

14. Privacy and Confidentiality

14.1 The Partner shall use passenger information only for legitimate trip and service purposes.

14.2 The Partner must not sell, disclose, copy, publish or misuse passenger personal information.

14.3 Passenger phone numbers, addresses, live location and other personal information must be treated as confidential except where disclosure is legally required or necessary for the trip/safety.

15. Ratings and Complaints

15.1 Users and Partners may be permitted to rate their trip experience.

15.2 SaavnCab may investigate complaints relating to safety, service quality, misconduct, fraud or regulatory violations.

15.3 Where applicable regulatory requirements prescribe a complaint investigation process, SaavnCab shall follow that process.

15.4 A Partner shall be given an appropriate opportunity to provide an explanation where required by applicable law or Platform procedure.

16. Suspension and Termination

SaavnCab may temporarily suspend access where reasonably necessary for:

• Safety concerns
• Expired or invalid documents
• Suspected fraud
• Serious customer complaints
• Regulatory non-compliance
• Misuse of the Platform
• Unlawful conduct
• Manipulation of trip or payment records

Immediate suspension may be used where necessary to protect passengers, drivers, the public, Platform security or to comply with law.

Where appropriate, the Partner may be informed of the reason and given an opportunity to respond, subject to applicable law and the seriousness of the matter.

17. Termination by Partner

The Partner may request termination of the relationship in accordance with the applicable contractual and legal requirements.

Termination does not remove obligations relating to outstanding payments, confidentiality, personal data, intellectual property, investigations or legal compliance.

18. Intellectual Property and Branding

18.1 SaavnCab retains its rights in its name, trademarks, logos, software, technology and other intellectual property.

18.2 The Partner may use SaavnCab branding only as authorised.

18.3 Upon termination, the Partner shall discontinue unauthorised use of SaavnCab branding, subject to any lawful requirements concerning removal of vehicle branding.

19. Indemnification

To the extent permitted by applicable law, the Partner shall be responsible for losses, penalties or claims arising directly from the Partner's unlawful acts, traffic violations, fraud, intentional misconduct or material breach of this Agreement.

Nothing in this clause transfers liabilities to the Partner that cannot legally be transferred or waived.

20. Limitation of Liability

20.1 Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited.

20.2 SaavnCab does not guarantee that the Platform will operate without interruption.

20.3 The Partner remains responsible for lawful operation of the vehicle and compliance with applicable transport requirements.

20.4 Statutory rights and remedies of passengers, drivers and other persons remain unaffected.

21. Dispute Resolution

21.1 The Partner should first raise disputes through SaavnCab's designated support/grievance mechanism.

21.2 Where applicable, unresolved contractual disputes may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996 and any applicable amendments.

21.3 Any arbitration or court jurisdiction clause shall remain subject to mandatory provisions of applicable law and the jurisdiction of competent authorities/courts.

22. Governing Law

This Agreement shall be governed by the applicable laws of India, together with applicable Central and State motor vehicle, transport, consumer protection, data protection, taxation and other laws.

23. Grievance and Support

Partner/Driver grievances may be submitted through the SaavnCab support system or:

Where a statutory Grievance Officer is required, SaavnCab shall publish the designated officer's name and contact details in accordance with applicable law.

24. Amendments

SaavnCab may update this Agreement from time to time to reflect changes in Platform operations, applicable law, transport regulations or regulatory requirements.

Material changes shall be communicated through appropriate channels where required.

25. Acceptance

By registering as a Partner/Driver, accepting trips or continuing to use the SaavnCab Platform, the Partner confirms that the Partner has read and understood this Agreement and agrees to comply with its applicable provisions and all applicable laws.