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Call us now +91 9764495353
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Email nowsaavncab@gmail.com
As an innovative and customer-centric taxi company, we pride ourselves on providing top-notch transportation services to our valued passengers.
Effective Date: 1 September 2026
This Privacy Policy explains how SaavnCab ("SaavnCab", "we", "us", or "our") collects, uses, stores, shares and protects personal data in connection with its website, mobile application, telephone booking services and related services ("Platform").
By using the Platform, you acknowledge that you have read this Privacy Policy. Where applicable, we will obtain consent or rely on another lawful basis permitted under applicable law for processing personal data.
This Privacy Policy applies to personal data processed in connection with:
Depending on the services used, SaavnCab may collect:
2.1 User Information
2.2 Driver/Partner Information
Where a person registers as a Partner/Driver, information may include:
2.3 Booking, Trip and Location Information
Depending on the service and permissions provided, we may process:
Where the application uses background location, it will be used only where necessary for an applicable service and subject to the permissions, disclosures and legal requirements applicable to such processing.
2.4 Technical Information
We may process information such as:
2.5 Communications and Support
Where applicable and legally permitted, we may process:
SaavnCab may process personal data for purposes including:
3.1 Creating and managing user accounts.
3.2 Processing and managing bookings.
3.3 Connecting Users with Partner/Drivers.
3.4 Providing pickup, navigation, trip tracking and trip completion services.
3.5 Processing payments, invoices and partner settlements.
3.6 Verifying Partner/Driver eligibility and documentation.
3.7 Preventing fraud, misuse, unauthorised access and security incidents.
3.8 Handling customer complaints, disputes and support requests.
3.9 Improving Platform reliability, security and performance.
3.10 Communicating service-related notifications, alerts and updates.
3.11 Complying with applicable laws, court orders, regulatory requirements and lawful government requests.
3.12 Protecting the safety, rights and property of Users, Drivers and SaavnCab.
4.1 Location information may be used to facilitate pickup, navigation, trip tracking, safety features and service operations.
4.2 Where location permission is required, the application may request the relevant permission from the User.
4.3 Location access may be limited or disabled through device settings; however, certain services may not function correctly without required location information.
4.4 Live trip location may be shared with relevant parties where necessary for the trip, safety, support or where required/permitted by law.
SaavnCab may share relevant personal data only where reasonably necessary for the purposes described in this Privacy Policy or where permitted/required by law.
Recipients may include:
SaavnCab does not sell or rent personal data for independent third-party marketing.
SaavnCab takes reasonable technical, organisational and administrative measures appropriate to the nature of the personal data processed.
Security measures may include access controls, authentication, secure transmission, monitoring, backups and other safeguards appropriate to the Platform.
No electronic system can be guaranteed to be completely secure. SaavnCab therefore cannot guarantee absolute security of information.
Personal data will be retained only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, or for other lawful purposes.
Retention periods may differ depending on the type and purpose of the information.
Subject to applicable law and any statutory exceptions, Users may have rights relating to their personal data, including rights to:
Requests may be submitted using the contact details provided below.
The Platform is intended for users aged 18 years and above for independent booking and account registration.
SaavnCab does not knowingly permit children to independently create accounts for booking transportation services.
Where applicable law requires parental/guardian consent or additional safeguards for processing children's personal data, SaavnCab will follow those requirements.
The website and application may use cookies, device storage, SDKs or similar technologies for purposes such as:
Where required by law, applicable consent or permission mechanisms will be provided.
In an accident, emergency, safety incident or other serious situation, SaavnCab may disclose relevant trip and location information to emergency contacts, emergency services, law enforcement authorities or other competent authorities where necessary, permitted or required by law.
The Platform may integrate with third-party services such as payment, mapping, hosting, analytics or communication providers.
Such providers may process information according to their own applicable terms and privacy policies, subject to contractual and legal requirements applicable to SaavnCab.
Where personal data is processed, stored or transferred outside India, SaavnCab will take such steps as may be required under applicable Indian data protection law and other applicable legal requirements.
Where a personal data breach or security incident occurs, SaavnCab will take reasonable steps to investigate, contain and remediate the incident and provide notifications where required by applicable law.
SaavnCab may update this Privacy Policy from time to time to reflect changes in the Platform, technology or applicable law.
The updated version will be made available through the Platform or website.
For privacy-related questions, data requests or grievances:
SaavnCab
Office Address:
Shop No. 10, Swimming Tank Building,
Near Akurdi Railway Station,
Pradhikaran, Nigdi,
Pune – 411044, Maharashtra, India.
Email: saavncab@gmail.com
Customer Support: +91 9764495353
Where a separate Data Protection Officer, Grievance Officer or other statutory officer is required to be appointed under applicable law, the applicable designation and contact details shall be published by SaavnCab.
This Privacy Policy shall be interpreted in accordance with applicable laws of India, including applicable data protection and information technology laws and regulations.
Effective Date: 1 September 2026
This Cancellation and Refund Policy applies to bookings made through the SaavnCab website, mobile application, telephone booking service or other authorised booking channels.
The cancellation and refund terms applicable to a particular booking may vary depending on the booking type, payment method, trip category and applicable law.
1.1 A User may request cancellation through the SaavnCab application, website, customer support number or other authorised channel.
1.2 Cancellation charges, if any, shall be determined according to the applicable booking terms and applicable law.
1.3 SaavnCab will not impose a cancellation charge that is prohibited by applicable Central or State law.
1.4 Where a statutory cancellation fee or cap applies to an app-based booking, that statutory requirement shall prevail over any conflicting provision of this Policy.
The following standard pickup grace periods apply unless a different period is required by applicable law, airport/railway rules or specifically disclosed at the time of booking:
| Booking Type | Pickup Grace Period |
|---|---|
| Outstation (Round Trip) | 45 minutes |
| One-way Trip | 20 minutes |
| Intercity/Local Trip | 15 minutes |
2.1 The grace period begins from the applicable scheduled pickup/reporting time, subject to the booking details and actual vehicle arrival/reporting.
2.2 Users should remain reachable by the registered mobile number during the pickup period.
2.3 The User should be available at the correct pickup location and provide accurate pickup information.
3.1 Where waiting charges are applicable, the following indicative rates may apply after the applicable grace period:
3.2 These rates are subject to the fare terms communicated at booking and applicable law.
3.3 Waiting charges shall not be used to circumvent any statutory cancellation fee, fare cap or consumer protection requirement.
3.4 SaavnCab may waive or modify waiting charges where circumstances justify such action, including technical issues, incorrect vehicle reporting, safety concerns or circumstances outside the User's reasonable control.
4.1 A booking may be treated as a no-show where the User fails to appear at the correct pickup location after the applicable grace period and reasonable attempts have been made to contact the User.
4.2 Any cancellation/no-show charge shall be subject to applicable law and the terms disclosed for that booking.
4.3 Where a driver has not arrived or has arrived at an incorrect location, the User should contact SaavnCab support before cancelling where reasonably possible.
5.1 If the User cancels a booking without a valid reason, a cancellation fee may apply where legally permitted and where the fee was disclosed in the applicable booking terms.
5.2 For app-based rides in jurisdictions where statutory cancellation limits apply, the applicable statutory fee and cap shall prevail.
5.3 For advance, airport, outstation or specially contracted bookings, cancellation terms may be separately disclosed before payment and shall remain subject to applicable consumer and transport laws.
6.1 A Partner/Driver should not cancel an accepted booking without a valid reason.
6.2 Where applicable law prescribes a penalty for unjustified driver cancellation, SaavnCab shall apply the legally prescribed mechanism.
6.3 Where a driver cancels a confirmed booking and SaavnCab is unable to provide a reasonable alternative, SaavnCab will make reasonable efforts to arrange an alternative vehicle or process the applicable refund/credit in accordance with the booking terms and applicable law.
7.1 Requests to change vehicle category, pickup time, destination, itinerary, duration or trip type must be approved by SaavnCab where required.
7.2 Additional charges may apply to an approved change where disclosed and legally permitted.
7.3 A change request does not automatically guarantee availability of another vehicle or driver.
Subject to applicable law and the booking terms, a User may be eligible for a refund or credit where:
9.1 Approved refunds will ordinarily be processed to the original payment method.
9.2 Processing time may depend on the payment gateway, bank or financial institution.
9.3 SaavnCab may communicate the expected refund processing period after approval.
9.4 SaavnCab is not responsible for delays caused solely by a bank, payment gateway or financial institution after SaavnCab has initiated the refund.
10.1 Where a credit voucher is offered instead of or in addition to a refund, the applicable voucher terms will be communicated to the User.
10.2 A voucher shall not be used to deny a refund or remedy that is mandatory under applicable law.
10.3 Where SaavnCab voluntarily provides a non-expiring credit voucher, the voucher shall remain valid subject to any applicable legal requirements and the terms communicated when issued.
11.1 Once a trip has commenced, refunds will generally be considered based on the portion of service actually provided, the reason for the complaint and applicable booking terms.
11.2 No blanket "no refund under any circumstances" rule shall apply where a refund or remedy is required by law or where there is a verified material service failure.
12.1 Users should make payments only through authorised SaavnCab payment methods or as expressly permitted under the booking.
12.2 SaavnCab may not be responsible for unofficial payments, additional charges or transfers made directly to a Partner/Driver outside the authorised booking/payment process.
12.3 This clause does not affect any statutory rights or remedies available to the User.
If a trip cannot be provided or completed because of floods, earthquakes, severe weather, riots, strikes, road closures, government restrictions, emergencies or other force majeure events, SaavnCab will determine the appropriate cancellation, refund or credit remedy in accordance with the applicable booking terms and law.
SaavnCab is not an insurer of passenger belongings. Users remain responsible for their personal property.
SaavnCab will, where reasonably possible, assist in contacting the Partner/Driver regarding lost property.
If a User engages in serious harassment, violence, threats, unlawful conduct or conduct that creates an immediate safety risk, SaavnCab may terminate the trip and suspend or restrict the User account, subject to applicable law.
Such action does not remove any statutory rights or remedies.
Refund or cancellation disputes may be submitted to:
The User should provide the booking ID, registered mobile number, payment details and relevant supporting information.
SaavnCab may update this Policy to reflect changes in services, fare structures, applicable law or regulatory requirements.
The latest version will be published through the Platform or website.
Effective Date: 1 September 2026
These Terms and Conditions ("Terms") govern access to and use of the SaavnCab website, mobile application, telephone booking services and related technology services ("Platform").
By accessing, registering with, or using the Platform, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree with these Terms, you must not use the Platform.
1.1 SaavnCab is a technology platform that facilitates transportation bookings between customers ("Users/Riders") and independent transport service providers ("Partner/Drivers").
1.2 SaavnCab may facilitate booking, communication, payment processing, trip tracking, customer support and other technology-enabled services.
1.3 Unless expressly stated otherwise and subject to applicable law, SaavnCab does not itself own or operate the vehicle used for a particular booking and does not directly employ the Partner/Driver providing the transportation service.
1.4 Transportation services are provided by the applicable Partner/Driver in accordance with applicable motor vehicle, permit, insurance, safety and other laws.
2.1 Users must be at least 18 years of age to independently register and book a ride.
2.2 Users must provide accurate, complete and current information during registration and booking.
2.3 Users are responsible for maintaining the confidentiality of their account credentials and for activities carried out through their account.
2.4 SaavnCab may suspend or restrict an account where information is materially inaccurate, fraudulent, abusive or otherwise violates applicable law or these Terms.
3.1 A booking request does not necessarily constitute confirmation until the Platform confirms the booking and, where applicable, assigns a Partner/Driver and vehicle.
3.2 Vehicle type, driver details, estimated fare, pickup information and other booking details may be displayed through the Platform or communicated to the User.
3.3 Actual trip duration may vary due to traffic, weather, road conditions, government restrictions, route conditions, emergencies or other circumstances outside reasonable control.
3.4 Users must provide correct pickup and destination information and must remain reasonably reachable through the contact details provided for the booking.
4.1 Pickup grace periods may differ according to the type of booking:
4.2 The applicable grace period begins from the scheduled pickup/reporting time or the actual reporting time of the vehicle, as applicable and as recorded by the Platform.
4.3 Waiting charges, cancellation charges or no-show consequences, if applicable, shall be disclosed or calculated in accordance with the booking terms and applicable law.
4.4 The above grace periods do not override any mandatory requirement imposed by applicable Central or State transport laws, airport rules, railway rules or other competent authorities.
5.1 Users and passengers must comply with applicable traffic and safety laws.
5.2 Seat belts must be used where required by law.
5.3 Users must not physically or verbally abuse, threaten, harass or intimidate a Partner/Driver.
5.4 Smoking or use of prohibited substances in a vehicle is prohibited.
5.5 Users must not carry illegal, hazardous or dangerous materials in the vehicle.
5.6 Users must not intentionally damage, misuse or interfere with the vehicle or safety equipment.
5.7 SaavnCab may take appropriate action against accounts involved in fraud, abuse, harassment, threats, unsafe conduct or unlawful activity.
6.1 The fare applicable to a booking may depend on the vehicle category, route, distance, duration, applicable government-approved/base fare, tolls, parking charges, taxes and other legally permissible charges.
6.2 The fare displayed or communicated at booking shall be subject to the applicable booking conditions and applicable law.
6.3 Any applicable toll, parking fee, permit fee, state tax, entry fee or other statutory charge may be payable in addition to the base fare where disclosed or legally applicable.
6.4 Dynamic or demand-based pricing, where legally permitted, shall remain subject to applicable Central and State regulations and any prescribed limits.
6.5 SaavnCab shall not impose charges that are prohibited by applicable law.
7.1 Payments may be made through payment methods made available or authorised by SaavnCab.
7.2 Where cash payment is expressly permitted, the User shall pay the amount stated in the applicable booking/invoice or otherwise communicated by SaavnCab.
7.3 Users should not make unofficial payments to a Partner/Driver that are not reflected in the applicable booking or invoice.
7.4 SaavnCab is not responsible for unofficial payments made outside the authorised booking/payment process.
8.1 Cancellation and refund matters are governed by the SaavnCab Cancellation and Refund Policy applicable to the booking.
8.2 Where applicable law prescribes a cancellation fee, maximum charge, refund entitlement or other consumer protection requirement, that requirement shall prevail over any inconsistent provision of these Terms.
9.1 Partner/Drivers are independent service providers unless otherwise expressly stated by SaavnCab.
9.2 SaavnCab may use third-party payment processors, cloud service providers, mapping providers, communication providers and other technology/service providers to operate the Platform.
9.3 Users may be required to comply with reasonable terms applicable to such third-party services.
10.1 SaavnCab may assist Users, Drivers and emergency contacts in the event of an accident, safety incident or other emergency.
10.2 Where legally permitted or required, SaavnCab may share relevant trip, location or account information with emergency services, law enforcement authorities or other competent authorities.
11.1 Users are responsible for their personal belongings.
11.2 SaavnCab may reasonably assist in communicating with the Partner/Driver regarding lost property, but does not guarantee recovery.
12.1 The SaavnCab name, trademarks, logos, software, interface, content, design and technology are protected by applicable intellectual property laws.
12.2 Users may not copy, reproduce, modify, distribute, reverse engineer, sell or commercially exploit any part of the Platform without prior written permission, except where permitted by law.
13.1 SaavnCab may suspend, restrict or terminate Platform access for fraud, misuse, unlawful conduct, safety violations, repeated abuse, payment-related misconduct or material breach of these Terms.
13.2 Where reasonably practicable, SaavnCab may provide notice or an opportunity to address the issue, except where immediate action is reasonably necessary for safety, security, fraud prevention or legal compliance.
SaavnCab shall not be responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, floods, severe weather, strikes, riots, road closures, government restrictions, public emergencies, technical infrastructure failures or other force majeure events, subject to applicable law.
15.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
15.2 Subject to applicable law, SaavnCab shall not be liable for indirect, incidental or consequential losses arising solely from circumstances outside its reasonable control.
15.3 Nothing in these Terms removes any statutory consumer rights or remedies available to a User under applicable law.
SaavnCab may update these Terms from time to time to reflect changes in services, technology or applicable law.
Material changes may be communicated through the Platform or other appropriate means.
17.1 These Terms shall be governed by the laws applicable in India.
17.2 Disputes shall first be addressed through SaavnCab's customer support/grievance mechanism.
17.3 Nothing in these Terms prevents a consumer from exercising any statutory right to approach a competent consumer forum, court, authority or other legally available dispute-resolution mechanism.
17.4 Any jurisdiction clause shall be subject to applicable law and the jurisdiction of competent courts/authorities.
SaavnCab
Office Address:
Shop No. 10, Swimming Tank Building,
Near Akurdi Railway Station,
Pradhikaran, Nigdi,
Pune – 411044, Maharashtra, India.
Email: saavncab@gmail.com
Customer Support: +91 9764495353